CUSTOMER SERVICES OFFICER
Two posts – job share requests will be considered
£18,000 plus benefits
The Football Foundation is one of the largest sports charities in the world – and certainly the largest in the UK. As the country’s largest funder of grass roots football, the Foundation has delivered thousands of facility and community projects, as well as free kit and safe goalposts, since its launch in July 2000.
Working as part of the Business Services team, you will be the first point of contact for all external enquiries about our organisation via telephone and email. You will also assist with diverse administrative tasks as required, in order to provide cross-team support within the organisation.
Experience:
Experience in an office environment demonstrated by:
-
Delivery of effective administration
-
Customer service provision
-
Efficient handling of high volume enquiries at busy times
-
Clear communication with customers to ensure delivery of a high quality service.
Skills:
Excellent customer relations skills including:
-
Effective interpersonal skills
-
Good written skills
-
Ability to work without supervision
-
Proactive approach with a professional manner
-
Flexible approach with the ability to prioritise workloads, multi-task, problem-solve and learn new skills quickly
-
Responsive to the changing needs of the working environment.
If you are ready for the challenge, please download the application pack below. The closing date for applications is 12.00pm on Friday 26 September 2008.
